SHIPPING & RETURNS

We currently ship to Canada.

Canadian orders may require additional transit time due to international transportation and customs processing.

Customers are responsible for any applicable duties, taxes, customs charges, or import fees that are not collected at checkout.

Delivery estimates are not guarantees, as customs or carrier delays may occur.

30-DAY RETURNS

We want you to feel confident wearing Found By Him.

Eligible items may be returned within 30 days of delivery.

Returned merchandise must be:

Unworn · Unwashed · Unaltered · In original condition · Original tags attached · Free from stains, odors, deodorant marks, pet hair, or other signs of wear

Returns that do not meet these requirements may be declined.

Before sending anything back, please contact:
support@foundbyhim.com

Do not send returns directly to the address shown on your original package unless instructed to do so by our team.

RETURN SHIPPING

Customers are responsible for return shipping costs for standard returns, including returns related to fit, size preference, or change of mind.

Original shipping charges are non-refundable.

If your order arrived damaged, defective, or incorrect due to an error on our side, Found By Him will cover the appropriate costs to make it right.

We do not charge restocking fees.

Once your return has been received and approved, you may choose:

Refund to your original payment method
or
Found By Him store credit

Please allow additional time for your bank or payment provider to process an approved refund.

Because each Found By Him piece is produced on demand and inventory availability may change, we do not currently process direct exchanges.

If you need another size:

Return the eligible original item → receive your refund/store credit → place a new order for your preferred size.

The following cannot be returned:

Gift cards
Items explicitly marked FINAL SALE
Items that have been worn, washed, altered, or damaged after delivery

Something isn't right? We'll make it right.

If your item arrives damaged, defective, misprinted, or you receive an incorrect item, contact us within 7 days of delivery at:

support@foundbyhim.com

Include:

Your order number
A brief description of the issue
Clear photographs of the item
Photographs of the packaging when relevant

Once we've reviewed the issue, we'll work with you toward an appropriate replacement or refund at no additional cost to you.

If tracking has not updated for an extended period or your package appears to have been lost in transit, contact us and we'll help investigate with the fulfillment provider/carrier.

If tracking shows DELIVERED but you cannot locate the package:

First check around your property, household members, neighbors, building management/mailroom, and any location where the carrier may have safely left the package.

Then contact the shipping carrier using your tracking number.

If you still cannot locate it, contact us and we'll assist where possible.

However, Found By Him cannot guarantee replacement or reimbursement for packages confirmed as successfully delivered by the carrier.

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us immediately.

We'll make every reasonable effort to update your information before production/shipping, but changes cannot be guaranteed once fulfillment has begun.

If an order is returned because of an incorrect/incomplete address, refused delivery, or an unclaimed package, the customer will be responsible for any applicable reshipping costs.

Because Found By Him products are made on demand, production can begin shortly after your order is placed.

If you need to cancel or change an order, contact:

support@foundbyhim.com

as soon as possible.

We can only guarantee a cancellation or product change before production begins.

Once your order enters production, we may no longer be able to cancel or modify it.